Dear Friends and Colleagues,
The COVID-19 outbreak is disrupting our industry and there is uncertainty ahead for all of us across construction. The keys to getting through this crisis will lie in our willingness to work together: now more than ever, we need to learn quickly from one another, focus on what we can actually control, and prioritise ruthlessly to take decisive action. There are choppy waters ahead and we need to navigate them together.
Working remotely is not out of the norm for us, and our customer support staff are online and responding as usual. Some of our operational deliverables are dependent upon capturing data from construction sites, so it’s possible that a total shutdown would disrupt service, but customers can trust that if there’s a way to deliver we’ll make it happen. Where necessary, we’re reconfiguring processes and deploying new solutions to help our customers keep their production moving, and we are staying in close communication with our customers and partners to adapt and prioritise, maintaining flexibility in the face of this crisis. Our customers are depending on us now more than ever, and we enormously value that trust.
we’re reconfiguring processes and deploying new solutions to help our customers keep their production moving
Going beyond our usual levels of service, we’ve adopted a companywide mantra of asking “How can we help?” because we’re in a unique position to do just that. We can readily provide solutions including digital facilitation of remote work, production analysis, bottleneck warnings and protection against fraudulent claims, and we’re consulting every day with our customers, some of Europe’s and America’s top contractors and developers, to understand how they’re addressing unprecedented challenges. We’re springing into action to do our part to support the construction industry at large.
With an uncertain landscape ahead, there is an imperative for our industry to treat our biggest threats as our most immediate opportunities. Digital solutions that even just a month ago were considered “nice to have” are now mission critical to facilitate collaboration and keep production moving, and the clock is ticking now to prepare for continuity when the dust settles.
We don’t have all of the answers right now — but you can trust our sincere intention to help you, and the industry, weather this storm. Winston Churchill once said: “I like a man who grins when he fights.” Let’s put on our grins, roll up our sleeves, and get ready to fight this battle, together.
Chief Executive Officer at Disperse